Frequently Asked Questions
Everything you need to know about East Healing products and services.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
Are your products ethically and sustainably sourced?
Yes, at East Healing, we prioritize ethical sourcing by working directly with local artisans and sustainable farms to ensure the highest quality and environmental responsibility.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unopened items in their original packaging for a full refund.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer wholesale opportunities for retailers?
Yes, we offer wholesale pricing for qualified retailers. Please contact our support team via the contact form with your business details to receive our wholesale catalog.